Subscription & Refund Policy

Last updated: August 27, 2026

This page describes how still.frame subscriptions, billing, and refunds work. It's part of our Terms of Service.

1. Plans and Billing

Paid plans are billed in advance on a recurring basis (monthly or annually, as shown at checkout). Your subscription automatically renews at the end of each billing period unless you cancel before the renewal date.

2. Price Changes

We may change subscription prices from time to time. If a price change affects your plan, we'll notify you in advance; continuing your subscription after the change takes effect means you accept the new price.

3. Cancellation

You can cancel your subscription at any time from your account settings. Cancelling stops future renewals, but you'll keep access to paid features until the end of your current billing period.

4. No Refunds

All payments are final. We don't offer refunds or credits for partial subscription periods, unused renders, or for simply changing your mind, except where required by applicable law. If you cancel, you won't be charged again, but we don't refund the current billing period already paid for.

5. Failed Payments

If a payment fails, we may retry it and/or suspend access to paid features until payment succeeds or you update your billing details. Your account and content aren't deleted solely for a failed payment.

6. Free Trials and Promotions

If we offer a free trial or promotional pricing, its specific terms (duration, what happens at the end of it) will be shown to you when you sign up for it, and those specific terms control over this general page where they differ.

7. Billing Questions

If you believe you were charged in error, contact us at billing@stillframecut.com and we'll look into it -- this policy states our general no-refund position, but we review individual billing errors in good faith.